SHIPPING POLICY
Delivery Time = Processing Time + Shipping Time
PROCESSING TIME
Case require 3-5 business days to handcraft.
Nightlight require 5-7 business days to handcraft.
The timeliness of customized gifts will vary due to the progress of communication.
SHIPPING TIME
7-10 business days (Standard Shipping to US, UK, AU, CA, FR, DE)
4-7 business days (Standard Shipping to JP, SG)
6-18 business days (Standard Shipping to Other Countries)
If you want express shipping please choose the express shipping options.
SHIPPING INFORMATION
Please note that the shipping address will be taken from PayPal. If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your order. However, we are unable to change the shipping method or address the order is shipped.
ORDER CONFIRMATION
After you complete your purchase. You will receive an "Order Confirmation" email (check your spam folder if you can't find it). Make sure all information is correct. If you have any questions, Please contact us anytime: feimeipresents@outlook.com
TRACKING AN ORDER
You'll receive an e-mail confirmation once your order has been shipped. It will include your order’s tracking number and a direct link to your carrier's package-tracking site. This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here: Tarck Order
IMPORTANT NOTES
Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February)
Labor Day (1st May to 3st May every year)
Chinese National Day (1st Oct to 7st Oct every year)
Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
FeiMeiPresent ships all packages from our warehouse and distribution center.
